What is the return, exchange and refund policy?
All goods sold are non-exchangeable and non-refundable.
However, we accept return under reasonable circumstances, such as wrong items delivered or damage during shipment.
What should I do if I receive a defect/wrong item?
Please accept our sincere apologies. Email us at email@example.com within 3 days of receiving your order. Send us your order number and photo evidence and we will walk you through the process for returning the item.
How to return the defect/wrong item?
Please contact us within 3 days of receiving your order. Once it has been approved, we will walk you through the process for returning the item. You are required to ship back the item to our dedicated address within 7 working days using a trackable shipping service. Products must be unworn and in their original condition and packaging. Please retain the postage receipt and tracking number as proof of return.
When will I receive my exchange/refund?
Once your order arrives back at Luxor Beauty World, you will be notified and we will process your exchange/refund as soon as possible.